Solutions for Pharmaceutical

Aversely Adverse

Protecting Patients and your Brand

Trust. Our long-term customer relationships are based on Trust. We understand the critical importance of service quality and process attached to your industry's service requirements.

At our contact centre we have Pharmacovigilant trained customer service agents ready to answer your customer calls 24/7/365.

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Empowering...

Great minds think alike.

We know what is needed.

Quality and Compliance are important to us. Therefore we offer you total clarity on your customer communications, call recording, ISO 9001:2025 & ISO 27001 Accredited, Data Protection, NDA, Indemnity Insurance, right up to a fully documented service and data protection agreement.

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Multi department organization

We play with all.

We are a centralized point of contact that can deal with multiple departments within your organization. We put the best people and technology to work for you to ensure your highly qualified staff are free to focus on their duties.

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Big Product Roll Out

Large Scale COVID 19 Escalation

Vast amounts of Vaccine - Protected during Storage and Distribution. Our 24-Hour Contact Centre can assist you with Cold Room Temperature monitoring right across from fleet distribution to dispensing outlet appointment management.

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Come see and meet

Before you choose your preferred Contact Centre Service Provider arrange a visit.

See the service in action, meet the people who will be answering your customer calls and representing your Brand.

Let us provide you with references from your industry peers.

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Working Behind the Scenes

Back-office Administration

Waynua is a 24 Hour operation. Interacting with your customers in the first point of contact is one thing. We also provide back-office administration to support the communications that create efficiencies allowing you to concentrate your efforts elsewhere.

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Let Data Lead the Way

Building the best customer experience works better when data drives it.

With WAYNUA Data Collection across all channels, our data reporting will provide you with Strategic Insights that allows you to make the best-informed decisions to drive your business.

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